Frequently Asked Questions
Safety & Care
The Four Pillars of The Laundry House:
- Safe & Clean: Skin-friendly, European-standard detergents.
- Unmatched Quality: Carefully designed processes for every fabric type.
- Transparency: Open-store layouts that let you see our care standards.
- Convenience: Easy pickup, delivery, and scheduling.
We use eco-friendly, mild detergents along with soft water to ensure garment safety, color retention, and skin-friendly care.
Yes. High-value garments undergo fabric inspection and customized cleaning methods designed specifically for delicate embroidery, silks, and luxury fabrics.
These garments are treated with dedicated, fabric-appropriate processes including manual stain treatment, pH-neutral cleaning, and specialized finishing to preserve structure and embellishments.
Every garment is inspected before processing. If a fabric is deemed high-risk, we consult you first. In rare cases of damage, resolution is handled transparently based on garment age and value.
Services
We offer premium garment care services including dry cleaning, wet cleaning, steam ironing, stain removal, sneaker and bag cleaning, carpet cleaning, curtain cleaning, and sofa cleaning.
Yes, we offer doorstep pickup and delivery for your convenience.
We use professional-grade machines imported from Germany, equipped with specialized programs for different fabric and garment types.
Our stores are designed for openness and hygiene. Customers can view our processes and see the care standards followed for their garments.
Timelines
Standard turnaround time is typically 3–4 days. Specialized services such as restoration or delicate items may require additional time.
Express service is available in select locations. Delivery timelines depend on service type and location.
Membership & Payments
Individual orders can be paid at the time of delivery. Membership plans require advance payment.
We accept UPI, Credit/Debit Cards, and digital wallets. Payments can be made online or at delivery.
If you are not satisfied with the service outcome, we offer a complimentary re-cleaning in line with our service guidelines.
Locations & Booking
You can check our currently operational locations on our Stores page.
Pickups can be scheduled through our website or WhatsApp by selecting your preferred time slot.
Service availability depends on your location. Please enter your area during booking or check the Stores page for confirmation.