Last updated 12th August, 2024
Welcome to The Laundry House website (including the official website of The Laundry House
and any other subsite or accompanying applications) provided by Yestoshine Pvt. Ltd. (‘The
Laundry House, ‘Company’, ‘We’ or ‘Our/s’).
At The Laundry House, we are committed to protecting your privacy and ensuring the security
of your personal information, and believe that you should always know what data we collect
from you and how we use it. Please read this Privacy Policy carefully to learn how we collect,
use, share, and otherwise process your information (“Personal Data”), and to learn about your
rights and choices regarding your Personal Data.
This Privacy Policy describes how The Laundry House collects, uses, shares or otherwise
processes your personal information through The Laundry House’s website
https://www.thelaundryhouseindia.com (“the Website”), any subsites of The Laundry House,
and any mobile application developed by Yestoshine Pvt. Ltd. under the brand of The Laundry
House (“the Application”) (collectively referred to as the “Platform”).
By continuing to use our Site, you agree to the terms of this Privacy Policy, and explicitly
consent to the use of your information as provided below. If you do not agree with these
terms, you can opt out, at any time, from using our services.
About Us
The Company is engaged in the business of providing cleaning solutions, including but not
limited to laundry, dry cleaning, shoe cleaning, household and furnishing cleaning, in India
(collectively, ‘Services’), with a customer base of retail customers and hotels, under the brand
of The Laundry House, which is completely owned and operated by Yestoshine Pvt. Ltd.
Services would include any other future services the Company provides/proposes to provide,
through any of its Platforms.
The website of The Laundry House has been designed in a way to ensure that you can freely
browse the Services and other details of The Laundry House on the website, without sharing
any personal information to us. We strive to only collect such information as is absolutely
required by The Laundry House to provide you with a hassle-free and convenient experience.
Consent
You expressly agree to be bound by this Privacy Policy, and any other policies or terms and
conditions, including the Terms of Use, as available on the website by visiting this Website,
providing your information, or using the services. You also expressly agree to be governed by
the laws of India, including but not limited to the laws governing data protection and privacy.
Our website may contain links to and from the websites of third parties. If you follow a link to
any of these websites, please note that these websites have their own privacy policies and that
we do not accept any responsibility or liability for these policies. Please check these policies
before you submit any data to these websites.
Personal Information
We only collect personal information that you voluntarily
provide to us. This includes:
- Mobile Number:When you use our chat-bot feature or schedule pick-up
feature, which redirects you to WhatsApp.
- Contact Information:When you voluntarily fill out forms on our Website for
queries or scheduling pickups, we may collect your name, email address, phone
number, and any other details you provide.
- Sensitive Information :As on date, The Laundry House does not collect or
process any sensitive information.
- All personal information that you provide to us must be true, complete, and
accurate, and you must notify us of any changes to such personal information.
Automatically Collected Information
We may collect certain information automatically when you visit our Website, such as:
- Computer and Internet Information:This includes your IP address, browser
type, operating system, referring URLs, and other technical information to ensure the
proper functioning of our Website.
- This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, information about
how and when you use our Services, and other technical information. This information
is primarily needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
- We may also store details of the URL that you just came from (whether this
URL is on our Platform or not), which URL you next go to next (whether this URL is
on our Platform or not), and your computer browser information.
We use the information we collect for the following purposes:
- To Provide Services:To respond to your queries, schedule pickups, and
communicate with you regarding our services.
- To Improve Our Website:To enhance the functionality and user experience of
our Website.
- To Comply with Legal Obligations:To meet any legal or regulatory
requirements.
We may share personal information with our other corporate entities and affiliates to
help detect and prevent identity theft, fraud and other potentially illegal acts.
- Third-Party Service Providers: We do not share your personal information with any
third parties except:
- Payment Gateway Providers: When you choose to make a payment via the
Chatbot, you will be redirected to Razorpay, a third-party payment gateway. Please note
that the third-party provider's privacy policy will apply to your transaction, and we do
not store any financial information.
- Legal RequirementsWe may disclose your information if required by law, to comply
with legal processes, or to protect the rights, property, and safety of our Company,
customers, or others.
- We may also share your personal information in the following situations:
- Business Transfers: We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another company.
- Affiliates: We may share your information with our affiliates, in which case we
will require those affiliates to honor this privacy notice. Affiliates include our parent
company and any subsidiaries, joint venture partners, or other companies that we
control or that are under common control with us.
- Business Partners: We may share your information with our business partners
to offer you certain products, services, or promotions.
- We take appropriate security measures to protect your personal information from
unauthorized access, disclosure, alteration, or destruction. However, no method of
transmission over the internet or electronic storage is completely secure, and we cannot
guarantee absolute security.
- We keep your information for as long as necessary to fulfill the purposes outlined in
this privacy policy unless otherwise required by law. We will only keep your personal
information for as long as it is necessary for the purposes set out in this privacy notice,
unless a longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements). No purpose in this notice will require us
keeping your personal information for longer than 6 months.
- When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any
further processing until deletion is possible.
- We do not knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the Services.
If we learn that personal information from users less than 18 years of age has been
collected, we take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18,
please contact our Grievance Officer at the details below.
- If you are located in the EEA or UK and you believe we are unlawfully processing your
personal information, you also have the right to complain to your local data protection
supervisory authority.
- Access and Update: You can contact us to update or correct any personal information
you have provided.
- Opt-Out: You may choose not to provide personal information by not using our chat-
bot or forms, but this may limit your ability to use certain features of our Website.
- Withdrawal of consent: You may withdraw your consent for further processing of
your data, at any time, by contacting our Grievance Officer, the details of whom are
provided below. However, please note that this will not affect the lawfulness of the
processing before its withdrawal, nor when applicable law allows, will it affect the
processing of your personal information conducted in reliance on lawful processing
grounds other than consent.
- Access to Data: Based on the applicable laws of your country, you may have the right
to request access to the personal information we collect from you, change that
information, or delete it. To request to review, update, or delete your personal
information, Request to review, update, or delete your personal information, please
contact the Grievance Officer as detailed below.
We do not collect or store any payment information on our Website. When making a payment
for the Services, you will be redirected to Razorpay, and their terms and conditions will apply
for the transactions. Razorpay shall forward us a confirmation of receipt of payment for the
processing of your order.
- Cookies are small data files that are placed on your device when you visit our Website.
They are used to make websites work, or work more efficiently, as well as to provide
information to the site owners.
- Types of Cookies We Use: We use the following types of cookies on our Website :-
- Essential Cookies: These cookies are necessary for the operation of our
Website. They allow you to browse our Website and use its features, such as accessing
secure areas.
- Performance and Analytics Cookies: These cookies collect information about
how you use our Website, such as which pages you visit most often. This data helps us
understand how our Website is performing and where it can be improved.
- Functional Cookies: These cookies allow our Website to remember choices
you make (such as your language or region) and provide enhanced, more personalized
features.
- Managing Cookies: Most web browsers allow you to control cookies through their
settings/preferences. However, if you choose to block cookies, you may not be able to
use all the features of our Website.
- Third-Party Cookies: We may use third-party services, such as analytics or
advertising services, that also use cookies and similar tracking technologies. These
third parties may collect information about your online activities over time and across
different websites.
- We may update this Privacy Policy from time to time to reflect changes in our practices,
services, features or legal requirements. We will notify you of any significant changes
by posting the updated policy on our Website with a revised.
- We request you to keep checking the privacy policy from time to time to stay updated
on your rights to be using the website.
In accordance with the Information Technology Act, 2000, and the relevant Rules made
thereunder, If you have any questions or concerns about this Privacy Policy, please contact our
Grievance Officer:
- Name of Grievance Officer: Jyoti Gupta
- Office Address: Yestoshine Pvt. Ltd., G-1, Parshwa Darshan Complex, Akota, Vadodata,
Gujarat - 390020
- Email: jyoti.gupta@thelaundryhouseindia.com
- Phone: 8800020002
- Timing: Mon to Sat, 10 AM to 6 PM
